When you make your booking you must complete a booking form, and sign these terms and conditions, accepting on behalf of all your party the terms of this booking and the general holiday information. You will also need to pay a deposit of 25% of the villa rental (full payment, if booking within 56 days of departure) at the time of making the booking. A contract only exists between us when we have received your completed booking form, the signed terms and conditions (either by post or fax) together with your deposit and we have issued our confirmation invoice.

Website Descriptions

The information provided contains statements representing our honest belief that the facts as shown are correct. Every reasonable effort has been made to describe as fully and as accurately as possible the holiday offered and every reasonable attempt will be made to supply what has been described. All bookings are made and accepted on the basis of the descriptions contained in the brochure / website, or as varied by us.

Payments

Price Guarantee: Once you have booked and paid the deposit for your holiday we guarantee the price.

Payment of Balance: The balance of the price of your holiday must be paid at least 56 days prior to your departure date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the paragraph below.

Security Deposit: A deposit of £150.00 is required to cover accidental damage, breakage or loss. This amount will be added to your invoice and is payable with the balance of your holiday cost, no later than 56 days prior to departure. Provided the keys have been returned as specified and once we have been advised by our local representative of the condition of the villa upon your departure, your security deposit will be refunded for the full amount, within 14 working days of your return, less, if necessary, the cost of any replacements, repairs or charges.

You must therefore, notify our resort representative within 24 hours of your arrival of any pre existing damage to ensure that you are not held responsible. Should the security deposit prove inadequate to fully cover any costs that may arise in this connection, we reserve the right to invoice you for the outstanding amount, which will require immediate payment.

Services Provided as Part of the cost of the holiday: Included in the cost of your stay at Villa Mooli are: Gas / Electricity / Water (not bottled) / fresh linen and towels in place upon arrival/ weekly change of bed linen and towels/ clean of house prior to arrival/weekly clean / Welcome Pack / 24hr access to local representative / use of pool and maintenance / local taxes.

Accommodation

Accommodation: We have described the accommodation as fully as the space permits in the brochure and website. Further details of the accommodation may be requested from us. You and your party are responsible for leaving the holiday accommodation you have occupied, as well as all furniture, fixtures and fittings, clean and in good order and condition. You undertake to inform us of any damages to the accommodation or its contents during your occupation and to pay for any damage or missing items, and excessive or unusual services consumed. The property let to you may be used for the accommodation of the persons named on the booking form and to the maximum number specified by us only unless otherwise agreed in writing by us. Sub-letting or assignment arrangements are not permitted. We or our representatives shall be permitted access to the holiday accommodation at all reasonable times during your occupancy.

Change Over Day:The normal change over day is on a Monday, when clients are expected to leave the villa by midday.

Client Behaviour:We reserve the right at all times to cancel or terminate a holiday completely if the conduct of any member of any party is considered likely to cause offence, danger, damage or distress to others or to break this agreement in anyway. Our representatives, where they consider the behaviour to be unacceptable, are authorised to cancel a holiday wherever and whenever necessary. Our responsibility will cease, and there will be no obligation to cover any expenses incurred by the party as a result of cancellation brought about in these circumstances. No claims will be accepted for refunds or compensation whatsoever.

Changes to Bookings

Changes and Cancellation by us: : If the rental accommodation becomes unavailable due to circumstances beyond the owner's control, we will endeavour to offer an alternative holiday date. If this is unacceptable to you, we will automatically give you a 100% refund. All monies paid will be returned unless the change or cancellation arises from reasons of Force Majeure. We may also cancel the holiday if full payment has not been received 56 days before the scheduled departure date.

Transfer of bookings by you: Should you be prevented from travelling due to serious injury or death, or serious injury or death of a close family member, jury service or similar you may transfer your booking to someone else. This transfer request will only be actioned if submitted to us in writing accompanied by the paperwork that has already been issued, and/or any final payment, which is still outstanding together with a fee of £20.00 to cover our costs for making the transfer and/or any additional sum required by a supplier for effecting the change.

Changes to bookings by you: If, after our confirmation has been issued, you wish to change departure date or add another person(s) or in any way alter your booking, we will do our utmost to make the changes, provided that notification is received in writing from the person who signed the booking form, at least 56 days before the departure date. This will incur an amendment fee of £20.00 in addition to the increase, if any, in the costs of the revised arrangements. This amendment fee will be applied each time we issue an amended confirmation/invoice. No refund will be made for unused accommodation or services.

Period before departure	Cancellation charge
56 days or more	25% (Deposit)
55-30 days	40%
29-20 days	50%
19-10 days	75%
Less than 10 days	100%

Force Majeure:No liability can be accepted by the owners if we are forced to change or cancel your holiday due to force majeure reasons, which are included, but not limited to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, flood, adverse weather conditions, transportation or any other circumstances beyond our control. If, before departure, there is a minor change, we will do our best to inform you although we are under no obligation to do so, nor are we obliged to pay compensation.

Liability

Personal Liability: The owners of Villa Mooli and their suppliers, have to the best of their knowledge and capabilities provided a safe environment, and by accepting the conditions of this booking you and all members of your party are accepting that the owners of Villa Mooli or third parties, will not at any time accept liability under any circumstances for any instances that may affect any member of your group's personal well being, including personal injury, illness or death. Nor can the owners of Villa Mooli accept liability for circumstances that are due to your own actions, or to the actions of a third party, or to an unusual and unforeseeable circumstance whose consequences could not have been prevented by us or our suppliers, even exercising all due care. Furthermore, we are unable to accept responsibility for any aspect of your holiday affected by force majeure, however such eventualities may be covered by your travel Insurance.

Services: We cannot be held liable for loss of main services such as electricity or water supplies, nor any actions taken in the vicinity of your accommodation by any person(s) or authority over which we have no control. Similarly, you should be aware that there might be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, breakdown of machinery and/or the necessity for maintenance, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will endeavour to inform you in advance, but cannot be held liable in such circumstances.

Your Flight: We are unable to accept responsibility for any aspect of your holiday affected by your flight arrangements as the agreement is with the airline and is beyond our control, even where we have arranged this on your behalf. For any specific requirements relating to your flight such as pre - bookable services for meals, pre-allocated seating and any other special needs you should arrange this directly with the airline.

The Pool: There is to be no diving into the swimming pool under any circumstances. The only way to enter and exit the pool is via the pool stairs. The owners of Villa Mooli or third parties, will not at any time accept liability under any circumstances for any instances that may affect any member of your group's personal well being, including personal injury, illness or death caused by use of the pool.

Transfer to / from Property: We are unable to accept responsibility for any aspect of your holiday affected by your transfer arrangements as the agreement is with the tour operator and is beyond our control, even where we have arranged this on your behalf.

Pets

No pets may be taken into the Villa.

Smoking

Smoking is prohibited inside the villa. Please feel free to smoke on the terraces or in the garden. Ashtrays are provided.

Holiday Insurance

We strongly advise you to protect yourself and the rest of your party by taking out adequate holiday insurance. If at the time of booking you sign to acknowledge that you have insurance, we cannot accept liability should you later find yourselves not to be adequately insured.

Law and Jurisdiction

This contract is made on the terms of these booking conditions. Any disputes will be governed by Turkish Law and both parties shall submit to the jurisdiction of the Turkish Courts at all times. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings. Our costs in respect of the above on behalf of you and your party shall not exceed the total cost of the amount paid for the villa rental.

Complaints Procedure

If you have a problem during your holiday, you must inform the relevant supplier (e.g. villa owners or representative) where available, who will endeavour to put things right. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question and to our representative whilst in resort. If you cannot resolve your problem in resort, all complaints must be lodged in writing within 28 days of your return to the UK and posted to Mrs K D Wheeler, 83 Eelbrook Avenue, Bradwell Common, Milton Keynes, MK13 8RF, England. If you fail to follow this procedure your entitlement to compensation, if any, will be completely extinguished because you will not have taken reasonable steps to mitigate your loss and we will not have been given a full opportunity to investigate and rectify the problem.

CONTACT US:

Kerrie & Rob Wheeler
83 Eelbrook Avenue
Bradwell Common
Milton Keynes
Bucks
MK13 8RF